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    SouthPark• Serving SouthPark Charlotte & Surrounding Areas
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    SMS Terms & Conditions

    Mobile messaging program terms and your privacy rights

    Last Updated: February 1, 2025

    Program Description

    iCRYO SouthPark ("we," "us," or "our") offers a mobile messaging program (the "Program") that allows us to send you informational and promotional text messages related to our wellness services.

    Messages may include:

    • Appointment reminders and confirmations
    • Wellness tips and health information
    • Special offers, promotions, and discounts
    • Service updates and announcements
    • Follow-up care instructions

    Your Consent

    By opting in to our SMS program, you consent to receive recurring automated text messages from iCRYO SouthPark at the mobile number you provided.

    Consent is not a condition of purchase. You may opt out at any time by following the instructions below.

    By providing your phone number and opting in, you confirm that you are the owner or authorized user of the mobile device and are authorized to agree to receive text messages at the number provided.

    Message Frequency & Costs

    Message frequency varies. The number of messages you receive depends on your appointment schedule and promotional preferences. You may receive up to 10 messages per month.

    Message and data rates may apply.

    Your carrier's standard messaging and data rates may apply to messages sent to and from our Program. Please contact your wireless carrier for details about your messaging plan. We are not responsible for any charges incurred by participating in this Program.

    How to Opt Out

    Text STOP to cancel.

    You can opt out of receiving text messages at any time by texting STOP to any message you receive from us. After you send the STOP message, we will send you a reply message to confirm that you have been unsubscribed.

    Once you opt out, you will no longer receive text messages from us. If you wish to re-enroll, you may do so by following the opt-in process again.

    Note: Opting out of SMS messages does not affect your ability to receive email communications or other non-SMS communications from us.

    Need Help?

    Text HELP for assistance.

    For help or more information about our SMS program, text HELP to any message you receive from us, or contact us directly:

    Phone: (704) 589-2697

    Address: 4425 Sharon Rd S100, Charlotte, NC 28211

    Hours: Mon-Thu 8AM-8PM | Fri 8AM-6PM | Sat 9AM-4PM | Sun 9AM-3PM EST

    Your Privacy - No Sharing Policy

    We will not sell, rent, or share your mobile phone number with any third parties for marketing or promotional purposes.

    Your mobile number will only be used by iCRYO SouthPark for the purposes described in this Program. We may share your information with service providers who assist us in delivering our messaging services, but these providers are contractually obligated to maintain the confidentiality of your information.

    For more information about how we handle your personal information, please review our Privacy Policy.

    Carrier Disclaimer

    Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator and may be affected by your device, network coverage, and other factors outside our control.

    T-Mobile is not liable for delayed or undelivered messages.

    Supported Carriers

    Our Program is available on most major wireless carriers in the United States, including but not limited to: AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, and many regional carriers.

    Changes to These Terms

    We may update these SMS Terms & Conditions periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued participation in the Program after changes constitutes acceptance of the updated terms.